Terms and Conditions

Booking Process
Upon receipt of an enquiry we will contact you (normally within 24 hours if your enquiry is via email), to confirm villa availability, villa rate (including applicable tax) and details of the deposit required to confirm the booking. Upon receiving a confirmation from you that the booking details are correct and a statement that you wish to confirm your booking, we will then hold the relevant dates for you for 7 days pending payment. In the event that another enquiry is received for those same dates during such 7 day period, then we shall inform you immediately and request that evidence of payment is provided within 48 hours.

Deposit Payment
For all bookings we require a deposit of at least 50% of the total amount due. A booking is only confirmed once the deposit amount has reached our bank account. Payment is to be made via TT (Telegraphic Transfer) net of all bank charges to our bank account details given below. Alternatively we also accept payment via PayPal, however a 4% administration charge will be added to the amount to be paid.

In the event that your date of travel is within 30 days, we will require payment of the full amount due to confirm the booking.

For last minute bookings that are made within 48 hours of the date of your intended arrival at the villa, we require payment in full in cash Indonesian Rupiah upon arrival at the villa.

Final Payment
Payment of the final outstanding amount due is required at least 30 days prior to the date of your arrival. We will contact you at least 6 weeks prior to the date of your arrival for payment of the full outstanding amount due. Once payment has been made we will provide you with all the final details for your stay at Villa Kalisha.

Cancellation Policy
All payments are non-refundable, however where a cancellation is unavoidable we will make all reasonable efforts to re-book the relevant dates with other guests, and where successful we shall return any amounts received from other guests less a $20/night administration fee.

Minimum Stay Policy
Minimum stay is 6 nights for the Christmas / New Year and Idul Fitri holidays and 4 nights for all other times of the year for reservations made more than 30 days prior to the day of travel. There is no minimum stay period for bookings made within 30 days prior to the day of travel.

Insurance
We strongly recommend that you take out a comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, incl. evacuation, injury, death, loss of baggage and personal items, cancellation and other travel contingencies.

Responsibility
Please be advised that we are not responsible for any loss or damage to personal equipment and property during your stay at Villa Kalisha, or during your participation in any activities during your visit to Bali. We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of government, or the failure of any machinery or equipment.